FAQ
Who is CRIIICHI? What is this Mail Club about?
CRIIICHI is a family of little bears who live in Sidhe, a quiet realm in the North hidden from the human world. These introverted bears, each with a quirky crooked ear, are sometimes called weird, but they stay true to themselves anyway, always crafting and tinkering with treasures they find.
As a bunch of active thinkers, they are fascinated by human arts and culture, so they started writing letters to fellow humans to share their daily reflections and curious questions.
Every month, one of the CRIIICHI will be in charge of curating the postal bundle, sharing their passion and stories with you. It usually includes a letter, daily snapshot, a mini game, a small artifact and a blessing. Plus, if it’s your birthday month, CRIIICHI will prepare an extra festive surprise just for you!
When is the monthly order cutoff?
Our monthly cutoff is on the 25th of each month at 23:59 (HKT). Orders placed on or before the 25th will secure the upcoming month's edition.
What happens if I subscribe after the 25th? Which edition do I get, and when am I billed?
Orders placed after the 25th are automatically assigned to the following cycle. For example, if you subscribe on November 26th, your first parcel will be the January Edition.
First Payment: Billed immediately upon checkout on November 26th (securing your January Edition).
Next Renewal: To ensure you receive and enjoy your January mail before paying again, our system skips the December billing completely. Your next scheduled renewal will be on January 18th (for the February Edition).
When will my mail be sent out?
All mail is dispatched in batch during the first week of each month (1st–7th).
For holiday peak seasons (like Christmas), we will announce any early shipping arrangements ahead of time.
Where do you ship from, and how long does delivery take?
We ship all letters from Hong Kong via standard Mail (Air Mail for International members). Estimated delivery times:
- Hong Kong (Local): Approx. 3–7 business days
- Asia (e.g., Taiwan, Japan, Singapore): Approx. 1–2 weeks
- Rest of the World (US, UK, Europe, Australia, etc.): Approx. 3–6 weeks
Do you offer free shipping? Are tracking numbers provided?
Yes, worldwide shipping is already included in your subscription fee.
To keep this experience accessible and preserve the nostalgic feel of traditional postal mail, letters are sent untracked. However, you will receive an email update when your mail has set off from the post office!
Why do I need to fill in the Google form after subscribing?
For every first-time subscriber, we will issue a personalized membership card with your name and birth month on it, so CRIIICHI can send you a birthday treat!
We also double-check your mailing address through this form to ensure everything arrives smoothly. A link will be sent to your inbox within 3 business days of your first order.
(Don't worry—if you haven't filled it out by shipping time, your mail will still be sent to the address provided at checkout! But your membership card and birthday benefits will only be issued after we receive your form.)
What if I want to change my mailing address?
Yes! You can easily update your shipping address anytime via your account portal.
- Before the 25th: Simply update it in your portal, and your upcoming edition will automatically ship to your new address.
- After the 25th: Since packing lists are already being prepared, changes made in the portal will apply starting from the next month's cycle. If you urgently need the immediate upcoming edition redirected, please email us at info@criiichi.com as soon as possible and we will do our best to update it before dispatch!
Can I change the language of my mail after subscribed?
Yes! Please send us an email at info@criiichi.com before the 25th so we can change the edition for your upcoming mail.
Can I skip or cancel the subscription?
You have complete freedom. You can pause, skip, or cancel your subscription anytime via your customer account portal before your renewal on the 18th.
- Once cancelled, you will never be charged for future editions.
- Since each letter bundle is custom-printed and prepared based on monthly counts, we do not offer refunds once a renewal payment has been processed.
What should I do if my mail hasn't arrived?
International postal journeys can occasionally face seasonal delays. If your mail has not arrived after 6 weeks from our dispatch notification, please email us at info@criiichi.com with your order number and current address. We will happily send a replacement out to you!
What if I want to purchase the previous month's mail?
Yes! A limited selection of archives from the past 6 months is available in our webstore for individual purchase (while supplies last).